This Shipping & Returns Policy applies to all purchases made through ecoHVAC Pty Ltd at ecohvac.com.au.
Shipping
- If stocked item, orders are dispatched within 5 working days,of order confirmation.
- Shipping destinations: Australia & New Zealand
- Delivery timeframes: Confirmed at time of order,depending on location.
- Shipping costs: As per estimate issued
- Express shipping option: Not available
- Customers receive tracking details via email once orders are shipped.
Returns & Refunds
If you’re looking to return or exchange your order, we’re here to help.
- Only stock items can be returned, restocking fee to be applied.
- See Terms of Sales for full conditions
Exceptions
- Custom manufactured items cannot be returned or exchanged.
- Discounted items are final sale and cannot be returned or exchanged.
- Returned items must have tags still on and be in original packaging.
- Items must have no visible signs of wear or use.
How to Start a Return
Contact sales@ecohvac.com.au
Additional Information
- Refunds or credits are processed within 10 after we receive the return.
- Restocking fees applicable.
- Faulty or damaged items are covered under Australian Consumer Law and will be repaired, replaced, or refunded.
Contact Us
ecoHVAC Pty Ltd
- Brisbane Office: 116 Grindle Road, Rocklea QLD 4106
- Sydney Office: Suite 101, 88–90 Foveaux Street, Sydney NSW 2019
- Melbourne Office: 59 Popes Road, Keysborough VIC 3173
Email: sales@ecohvac.com.au
Phone: 07 3808 9400
